Returns & Exchanges
At Mr Simms Sweet Shop, we want every treat to be a delight; however, due to the perishable nature of our confectionery, we can only accept returns on items that are damaged, defective, or incorrect. Please ensure all original packaging is retained to facilitate a smooth resolution for any issues with your order.
Contact Our Team
Email our customer service within 48 hours of receiving your sweets, providing your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the damaged or incorrect items, including the shipping label and the internal packaging for quality control review.
Await Authorization
Our confectionery experts will review your claim and provide a Return Merchandise Authorization (RMA) if the return is approved.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh batch of treats to you immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing